Terms of service

OVERVIEW

Welcome to Kartel Storage & Social (“Kartel,” “we,” “us,” or “our”). Kartel Storage & Social operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping and membership experience.

These Terms of Service (“Terms”) together with any policies referenced herein (including our Refunds & Returns Policy, Cancellation Policy, and Privacy Policy describe your rights and responsibilities when using our Services.

By visiting, interacting with, or purchasing through our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you consent to any minor dependents using the Services under your supervision.

To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and identification details. You represent that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. Accounts may not be transferred or shared without our written consent.

SECTION 2 – RELATIONSHIP TO MEMBERSHIP & SERVICE AGREEMENT

Purchasing or reserving any storage membership, vehicle space, or related service through our Site does not automatically guarantee approval or assignment of a storage space.

All storage memberships and service activations are subject to:

Verification of space availability and eligibility,
Submission of required identification and vehicle documentation (see Section 3), and
Execution of a separate Kartel Storage & Social Service Agreement (the “Service Agreement”).

The Service Agreement is a legally binding contract that governs your storage, membership privileges, billing, and related obligations.
If any conflict arises between these Terms and the Service Agreement, the Service Agreement will control regarding storage and membership matters.

SECTION 3 – RESERVATIONS, ORDERS, AND VERIFICATION

When you submit an order, reservation, or deposit on our Site, you are making an offer to purchase. Kartel reserves the right to accept or decline any order at its sole discretion.

A valid credit card is required to reserve a requested space; however, payment processing does not guarantee approval or space assignment. Acceptance occurs only after required documentation is received, verified, and the Service Agreement is signed by both parties.

Identity and Vehicle Documentation

Before activation of any membership or storage space, customers must provide:

A valid driver’s license or government-issued photo ID; and
A current proof of vehicle insurance identifying the customer as the insured or authorized driver/owner.

Kartel may also require a copy of the vehicle registration or title to verify legal ownership or storage authorization.
Failure to provide required documentation within the requested timeframe may result in cancellation or delay of your reservation.

If we cannot confirm eligibility or space availability, we will notify you and void or refund any unprocessed charge as applicable.

SECTION 4 – PRICES, BILLING, REFUNDS & CANCELLATIONS

Prices, fees, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as shown in your confirmation email.

You agree to provide current, complete, and accurate billing and payment information, and authorize Kartel and/or its payment processor to charge your payment method for all applicable fees.

Refunds & Returns

All purchases, memberships, deposits, and service fees are non-refundable, non-transferable, and non-exchangeable once accepted.
We do not issue refunds for unused time, early cancellation, or partially used services. Please review our Refunds & Returns Policy for full details.

Cancellation Policy

All memberships require a minimum one (1) month term.
Cancellations must be submitted in writing (email accepted) at least thirty (30) days before your intended cancellation date, per our Cancellation Policy.
Billing continues through the notice period, and any outstanding balances must be paid in full before a vehicle may be removed from the facility.

SECTION 4A – RECURRING PAYMENT AUTHORIZATION

By purchasing any membership, subscription, or recurring service through our Site, you authorize Roki Inc. dba Kartel Storage & Social (“Kartel”) to automatically charge your provided credit or debit card (or other approved payment method) for all recurring fees associated with your membership, including but not limited to monthly rent, taxes, and any additional charges outlined in your Service Agreement or disclosed to you in advance.

You acknowledge and agree that:

Automatic Monthly Billing
Kartel is authorized to process recurring charges on or after the due date specified in your Service Agreement. Charges may vary over time based on changes to membership pricing, taxes, or other authorized fees, and such changes will be communicated to you in advance when required by law or policy.
Ongoing Authorization
This authorization remains in full force and effect until you provide written notice of cancellation to Kartel at info@kartelhtx.com and such notice must be received at least thirty (30) days before the desired cancellation date. Canceling this authorization does not relieve you of any outstanding payment obligations.
Responsibility for Payment Failures
You remain responsible for all monthly charges, including any late fees, if a payment fails due to insufficient funds, card expiration, cancellation of the card, or any other issue preventing successful processing. You agree to update your payment method promptly to avoid service interruption.
Final Charges Upon Vacating
If you vacate your storage space without providing the required notice, Kartel may charge the final balance owed as of the date Kartel becomes aware that the space has been vacated.
Authorization for Adjusted Charges
You authorize Kartel to charge your payment method for any outstanding balance owed at the time of membership termination, including prorated amounts, late fees, or damages as permitted under the Service Agreement.

By completing checkout, you confirm that you are an authorized user of the provided payment method and that you understand and agree to this recurring payment authorization.

SECTION 5 – SHIPPING AND DELIVERY

For any physical goods purchased, delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. Title and risk of loss transfer to you once goods are handed to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, names, images, graphics, videos, and other materials appearing on the Services are owned by Kartel, its affiliates, or licensors, and protected under intellectual property laws.

You may use the Services for personal, non-commercial purposes only. No content may be reproduced, distributed, or modified without prior written consent.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools as part of our Services. These tools are provided “as is” and “as available,” without warranties or endorsement. Your use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the accuracy, content, or policies of third parties. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Kartel Storage & Social is powered by Shopify. However, all purchases made in our Store are directly with Kartel Storage & Social.
By using our Services, you acknowledge that Shopify is not responsible for your transactions with Kartel and you release Shopify from all related claims or liabilities.

SECTION 10 – PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.
Because our Site is hosted by Shopify, some of your personal data may be processed in accordance with Shopify’s own privacy practices. Please review both policies to understand how your information is handled.

SECTION 11 – FEEDBACK

If you submit ideas, reviews, or suggestions (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and display such Feedback.
We may use this feedback to improve our Services or for marketing purposes. You represent that you own or control all rights to any Feedback you provide.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct such errors or cancel orders affected by them, even after submission.

SECTION 13 – PROHIBITED USES

You may not use the Services for any unlawful purpose, to violate any laws, to infringe upon our intellectual property, or to transmit harmful code.
We reserve the right to suspend or terminate your access if you engage in prohibited activities or violate these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time for any reason. You remain responsible for all amounts due through the date of termination.
Provisions intended to survive termination (e.g., intellectual property, limitation of liability, indemnity) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products and memberships are provided “as is” and “as available.”
Kartel makes no warranties, express or implied, including those of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation of the Site.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kartel, its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
This includes lost profits, business interruption, or data loss, even if we have been advised of the possibility of such damages.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Kartel, Shopify, and their affiliates and personnel from any claims or damages arising out of:

Your breach of these Terms,
Your violation of any law or third-party rights, or
Your use of our Services.

SECTION 18 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision shall not constitute a waiver.
These Terms, together with the policies and the Service Agreement, form the entire agreement governing your use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent.
We may assign or delegate our rights and duties without restriction.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law.
You agree that venue and jurisdiction shall lie exclusively in the state and federal courts of Harris County, Texas.

SECTION 22 – HEADINGS

Headings are for convenience only and shall not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.
We may update, change, or replace any part of these Terms by posting updates here. Continued use of our Services after changes become effective constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms or related policies should be directed to:
Kartel Storage & Social
📍 5822 Beverly Hill St, Houston, TX 77057
📧 info@kartelhtx.com
📞 713-977-9612